This is a QA-first systems improvement role. You will support and improve the platform's quality assurance operations by testing workflows, validating fixes, reproducing issues, checking edge cases, and making sure the platform behaves correctly for real users.
The role is not only about testing. You will learn the platform deeply by doing QA directly, step into operational legwork when needed, and use that firsthand knowledge to improve the system, app, tools, and processes around you.
You should enjoy both detail-oriented QA execution and bigger-picture systems thinking: catching bugs, documenting them clearly, and asking how the platform or process could be redesigned so the workflow works better next time.
What you'll do
- Perform hands-on QA across core platform workflows, including new features, bug fixes, regressions, and workflow changes before release.
- Reproduce issues clearly and document expected vs. actual behavior, edge cases, screenshots, and steps to verify fixes.
- Learn operational workflows through direct QA work and occasional hands-on legwork so product feedback reflects how the system is actually used.
- Identify bottlenecks, confusing steps, duplicate work, fragile processes, and avoidable manual effort.
- Propose improvements to the platform, internal tools, operating workflows, QA checklists, SOPs, and release-readiness standards.
- Translate QA findings into actionable product and engineering feedback for product, engineering, operations, and internal users.
- Think proactively about performance, security, user continuity, and avoiding disruption to active users or unrelated workflows.
Must have
- Strong QA instincts, excellent attention to detail, and comfort with repetitive hands-on testing.
- Ability to reproduce, isolate, and document messy issues in a clear, structured way.
- Systems thinking: you naturally spot workflow inefficiencies and ask why the process made an issue easier to create or harder to catch.
- Clear written communication across product, engineering, operations, and internal users.
- Practical curiosity and willingness to balance testing what exists with imagining how it could work better.
Nice to have
- Experience defining acceptance criteria, test cases, QA checklists, or release-readiness standards.
- Experience supporting internal SOPs, training materials, or operations workflows.
- Familiarity testing SaaS tools, internal platforms, workflow automation, or AI-assisted products.
